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Frequently Asked Questions - FAQ's
What is a safety box rental service?
A safety box rental service provides secure storage solutions for individuals or businesses to store valuables, important documents, and other items. Customers can rent boxes of various sizes to ensure the safety of their belongings
How do I rent a safety box?
You can rent a safety box by visiting our website or contacting our customer service. We’ll guide you through the process, including selecting the box size, filling out necessary forms, signing a contract and making payment.
What sizes of safety boxes do you offer?
We offer a range of sizes to accommodate different needs, from small boxes for documents to larger boxes for jewelry and other valuables such as art or large valuable items. Check our website for detailed dimensions and pricing.
Where are your safety boxes located?
Our safety boxes are located in secure facilities designed for maximum protection. We are in Costa del Este, PH MMG Tower, Panama City, Panama. Please visit our website for specific location details and hours of operation.
How much does it cost to rent a safety box?
Rental costs vary depending on the size of the box and the term of the contract. We offer competitive rates, and you can find detailed pricing information on our website.
Is there a minimum rental period?
Yes, there is typically a minimum rental period, often a year term or at least three months (for short term stays). Specific terms may vary, so please check with our customer service for details.
How are my valuables protected?
Our safe deposit boxes are housed in a secure vault, with 24/7 monitored facilities, advanced security systems, including surveillance cameras and alarm systems.
In addition to strict security and access protocols to the facilities, each box is locked with a dual cylinder system with two keys. All safe boxes feature multi-shielding technology.
Can I access my safety box anytime?
Access hours are Monday through Friday from 8am to 5pm and Saturdays from 9am through 1pm. On the Other, we provide access to your belonging 24/7 with an appointment made in advance when the time is out of our regular business hours. Please check with us for more details.
What identification do I need to rent a safety box?
You will typically need a government-issued ID (cedula, resident card, or passport), a second ID (passport, driver’s license, or company ID) and you may need to provide proof of address. Check with us for more specific requirements.
Can I store anything in the safety box?
You can store most items, but certain restrictions apply. Hazardous materials, illegal items, and perishables are prohibited. Please check with us for more details.
What happens if I lose my key?
If you lose your key, please contact our customer service immediately. We have protocols in place to verify your identity and help you regain access.
What if I need to cancel my rental?
Cancellation policies vary based on the rental agreement. Please contact our customer service for assistance with cancellations or changes to your rental.
Can I request a change in the size of the safety box in my contract?
Yes. Contact our customer service for help with changes to the size of your safe.
Can I add people with authorized access to my safe deposit box?
Yes. You can add people up to the second degree of consanguinity, a married partner, and a close relative.
Who can enter the facilities?
Only clients and their authorized persons can enter the Panama Vaults facilities, which must be included in the safety deposit box rental service contract.
Why choose Panama Vaults?
We have the best location in the entire Republic of Panama in the Costa del Este neighborhood. We are the only service provider with the capacity to provide access 24/7, 365 days a year. We are a Panamanian company with 10 years of operations in the local market.
Furthermore, your privacy, security and confidentiality are a high priority for us.
Can Panama Vaults open my safe deposit box in my absence?
No, Panama Vaults cannot under any circumstances open any client's safety deposit box, since each safe has 2 unique cylinders; where 1 of them has the key held by the client and the other by Panama Vaults.
